Our policies

Every visit is booked in advance on the booking page, or by phone. Pigment visits and the consultation before them take a deposit that holds your time and goes toward your service. Cuts and head shaves take none.

Please give us 24 hours to cancel or move a visit, and 48 hours for a pigment visit. If you are more than 15 minutes late, we may shorten the visit or move it to another day.

If you miss a visit without telling us, the deposit on a pigment visit stays with the studio, and we ask you to confirm your next visit by phone.

Hairline is a shop for adults and teenagers. A parent stays in the studio for a teenager's cut. We place scalp pigment only for clients 18 and over.

Before pigment, your artist places a small test spot behind the ear so you can see how your skin responds. Tell us about allergies or sensitive skin when you book.

If a cut is not right, tell us within a few days and we will make it right. For pigment, a touch-up is its own visit you book with your artist.

Tips are welcome and never expected. You can leave one at checkout, and it goes to the barber or artist who served you.

Come with a clean, dry scalp and no styling product, and arrive five minutes early. For a consultation, bring photos of hairlines you like and a note of anything you use on your scalp.

If your hair has thinned quickly, you have patches, or your scalp is sore, itchy or has a rash, see your doctor or a dermatologist first. We do not place pigment on irritated or broken skin, and we may ask you to check with your doctor before we begin.